Refund and Returns Policy
At Raspberry Hills Store, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Refund and Returns Policy explains when a return, replacement, or refund may be available.
Please read the following policy carefully before requesting a return.
1. Return Eligibility
We generally accept return requests for eligible products within 14 days of delivery.
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Have original tags attached, where applicable
- Be free from stains, odors, washing, or other signs of use
- Include the original packaging where reasonably possible
- Be accompanied by valid order information
Items that do not meet these conditions may not qualify for a return or refund.
2. How to Request a Return
Before sending any product back, please contact our customer support team at:
When contacting us, please provide:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, if relevant
Our support team will review your request and provide return instructions if the item is eligible.
Please do not send a product back without contacting us first. Unauthorized returns may not be accepted or processed.
3. Damaged or Incorrect Items
If you receive an item that arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number along with clear photographs showing the issue. This allows our team to review the situation and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.
4. Refunds
Once an approved return has been received and inspected, we will review the returned item.
If your refund is approved, the applicable amount will be processed back to the original payment method where possible.
After the refund is issued, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
5. Shipping Costs for Returns
Unless the return is due to an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless otherwise required by applicable law or specifically agreed by Raspberry Hills Store.
If the return is related to an error or issue caused by us, please contact our support team before shipping the item back.
6. Exchanges
If you would like to exchange an item for another size or product, please contact us at [email protected].
Exchange requests are subject to product availability and eligibility requirements.
If the requested replacement is unavailable, we may offer another appropriate resolution.
7. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
This may include products that:
- Have been worn or used
- Have been washed
- Are damaged after delivery due to customer use
- Have been altered
- Are missing required tags or packaging
- Cannot reasonably be resold in their original condition
If you are unsure whether your item qualifies, contact us before sending it back.
8. Sale and Promotional Items
Products purchased during sales or promotional campaigns may be subject to specific return conditions.
Any special return restrictions applicable to a particular promotion will be communicated at the time of purchase or in the relevant promotional terms.
9. Late or Missing Refunds
If you have been notified that your refund has been issued but the money has not yet appeared in your account, please first check your bank account or payment provider.
Processing times can vary between financial institutions.
If you still have not received your refund after allowing reasonable processing time, contact us at:
We will do our best to assist you.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing or has already been shipped.
If an order cannot be cancelled, you may need to follow the applicable return procedure after delivery.
11. Contact Us
If you have questions about our Refund and Returns Policy or need help with a return, please contact:
Raspberry Hills Store
Email: [email protected]
Please include your order number whenever contacting us about a purchase so we can assist you more efficiently.
We appreciate your business and are committed to providing a fair and straightforward shopping experience at Raspberry Hills Store.